Privacy Policy

This privacy policy explains how we handle your information when you visit our webshop, shop with us or contact us. If there are any differences between our terms and conditions and this policy, the privacy policy applies when it comes to your personal data.

When you use our webshop, you also agree that you have read and understood this privacy policy.

1. What information do we collect?

When you visit our webshop, make a purchase, contact us or sign up for the newsletter, we may collect:

  • Name
  • Address and delivery information
  • Email address and phone number
  • Payment information (processed encrypted)
  • Purchase history
  • IP address and browser information
  • Information you include in your communications with us
  • Username, password, preferences and settings

2. Where do we get the information from?

We may collect personal information from the following sources:

  • Directly from you - e.g. when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.
  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
  • From our service providers, including when we use them to enable certain technologies and when they collect or process your personal data on our behalf.
  • From our partners or other third parties

3. What is the purpose of collecting the information?

We use your information to:

  • Process and deliver your order
  • Send you order confirmations and any invoices
  • Provide customer service
  • Comply with legal requirements (e.g. the Accounting Act)
  • Send newsletters if you have given consent
  • Ensure a personalized shopping experience

4. Who do we share the information with?

We only share your information with trusted third-party vendors, such as:

  • Shopify (webshop platform)
  • Dinero (accounting and invoicing)
  • Shipmondo / shipping companies (freight and label printing)
  • Payment providers (e.g. Stripe, MobilePay, Shopify Payments)
  • Marketing partners
  • Or in connection with, for example, the sale of the company, bankruptcy or to comply with the law, enforce regulations or protect our and our users' rights.

Our third-party suppliers may only use the information to provide the agreed-upon service to us.

5. Storage and safety

We retain your information for a minimum of 5 years in accordance with the Danish Accounting Act. Beyond this, the retention period depends on how long it is necessary, typically to maintain your account, provide services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

We protect your data with appropriate technical and organizational security measures, but no security is 100% perfect or impenetrable. Therefore, we cannot guarantee “perfect security”. Please also be aware that the information you send to us may be insecure during transmission, so we recommend not sending sensitive information via unsecure channels.

6. Children under 16 years of age

Our services are not designed for children, and we do not knowingly collect information about children under the age of majority. If you are a parent or guardian and your child has provided us with information, you can contact us at kontakt@kapitlnul.dk to have it deleted. As of the effective date of this Privacy Policy, we are not actually aware of any “sharing” or “selling” (not our own terms - as defined in applicable law) personal information about individuals under the age of 16.

7. Your rights

  • You have the right to:
  • Get insight into what information we have about you
  • Have your information corrected or deleted
  • Restrict or object to processing
  • Have your information provided in a structured format (data portability)
  • Revoke your consent

Contact us if you want to exercise your rights at kontakt@kapitlnul.dk.

8. Cookies

We use cookies to improve your experience and analyze traffic. You can read more and change your cookie settings in our cookie policy.

9. Contact

If you have any questions about our privacy practices or this policy on the protection of personal data, or if you would like to exercise any of the rights you have, please call , send an email to kontatkt@kapitlnul.dk

10. Complaint

It is our highest priority that you feel safe when sharing your information with KAPITL NUL. Are you worried, insecure or dissatisfied with something? Then contact us as soon as possible at kontakt@kapitlnul.dk - so we can get it resolved as soon as possible.

If you are not satisfied with our processing of your data, you also have the right to complain to the Danish Data Protection Authority, which is the Danish supervisory authority for data protection.

11. Changes

We may update this privacy policy from time to time. The latest version is always available on this page.

Last updated: July 29, 2025